top of page


Happy Days terms & Conditions

  1. Your possession of a Happy Days Festival (HDF) Ticket constitutes Your acceptance of these Terms and Conditions. 

  2. Tickets are personal revocable licences and shall at all times remain Our property and subject to these Terms and Conditions. 

  3. Upon purchase, please check Tickets carefully as mistakes cannot always be rectified after purchase.

  4. Children under 12 are free with a full paying Adult (18 or over). Children under 18 years old must be accompanied by a parent or guardian (18 or over) at all times. We do not accept any parental or supervisory duty of care or liability for any under 18’s on site.

  5. You will not be permitted to bring your own alcohol or food into the event. 

  6. Please contact Us in advance of the Event if You have any specific access requirements in relation to the Event, otherwise it may not be possible for Us to meet your needs. All requests should be emailed to

  7. If you arrive at Happy Days Festival and your e-ticket has already been scanned, you will not be able to gain entrance to the festival arena. Each e-ticket has a unique code and can not be duplicated or scanned twice. We have a record of the time that the e-ticket was scanned and when entrance was made.. 

  8. Your Ticket may be invalidated if any part of it is removed, altered or defaced. 

  9. Where necessary, We reserve the right to make alterations to the published Event or programme. Artists and billed attractions are subject to change. Our liability for the cancellation, rescheduling or material change to an Event is limited to the refund set out in condition 11 below. 

  10. We will not refund or exchange this Ticket unless the Event is cancelled or re-scheduled or there is a material change to the Event. A ‘material’ change is a change which, in our opinion, makes the Event materially different to the Event that any purchaser of a Ticket could reasonably expect. A change to the artists performing at the Event shall not be a material change. The refund for Tickets equals the face value of the Tickets purchased but excludes any booking fees and transaction fees. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by You are at Your own risk and We shall not be liable for any loss of enjoyment or wasted expenditure beyond the Ticket price and relevant booking fee (excluding any transaction fees). 

  11. If an Event is rescheduled or materially changed, You must claim Your refund in good time before the rescheduled or materially changed event takes place. If an Event is cancelled, You must claim Your refund within 3 months from the date of the Event. 

  12. You agree that We will not be liable for any loss, injury or damage to any person (including Yourself) or property however caused (including by Us): (a) in any circumstances where there is no breach of a legal duty of care owed by Us; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from Our negligence); or c)  to the extent that any increase in any loss or damage results from breach by You of any of these Terms and Conditions. 

  13. You may not re-sell or transfer a Ticket if prohibited by law. Where a Ticket is offered for re-sale in accordance with these Conditions, You must provide the buyer with full details of the Ticket. The buyer of a Ticket must be made aware of these Conditions and any other terms and conditions applicable to the Event.

  14. You may not combine a Ticket with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create a ticket package (“Ticket Package”) and sell or otherwise transfer (or facilitate the sale or transfer of) such Ticket Package for profit or commercial gain, offer such Ticket Package as an incentive or prize in a promotion or competition, or otherwise dispose of such Ticket Package in the course of a business.

  15. If You have obtained this Ticket in breach of these Terms and/or if You breach any of these Terms then it shall be void, and all rights conferred on You or evidenced by such Ticket shall be void. If You seek to gain entry to an Event using a void Ticket then we reserve the right to refuse You entry to or eject You from the Event and You may be liable to legal action for trespass. Void tickets are non-refundable.

  16. We reserve the right to refuse You entry to and/or eject You from the Event and/or Venue in reasonable circumstances including without limitation for health and safety or licensing reasons; if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if You use threatening, abusive or insulting words or mannerisms; if you are found in possession of any prohibited item or substance; if in Our reasonable opinion You are acting under the influence of alcohol or drugs; if You fail, when required, to produce proof of identity or age; if You breach these Terms; or if Your Ticket is void.

  17. We reserve the right to conduct security searches from time to time, and to refuse admission to You, or eject You, from the Event and/or Venue should You refuse to comply with such security searches. No refunds will be given to You if You are refused entry or ejected due to Your own behaviour.

  18. We reserve the right to confiscate any item, which in Our reasonable opinion may cause danger or disruption to any other persons at the Event or is one of the items not permitted in the Venue as listed on the Event website. Without limitation, the following may not be brought into the Venue: Aerosols over 250ml, Airhorns, Alcohol, Animals (except for assistance dogs), Balloons, Barbecues and any kind of cooking apparatus, Bicycles, Blowtorches, Drinks including bottled water, Drones, Drugs, Gas canisters, Gazebos/parasols/large (golf) umbrellas, Glass (including glass makeup or perfume bottles), Food hampers/cool bags/boxes, Fireworks, Flags on poles, Flares, Illegal substances, Items which may be regarded as weapons, Legal highs (inc Nitrous Oxide and associated equipment including balloons), Laser equipment/pens, Liquids/gels over 100ml, Megaphones, Pyrotechnics, Recording or transmitting equipment*, Roller skates, Scooters, Sky or ‘Chinese’ lanterns, Smoke bombs, Sound systems (including personal speakers), Spray cans, Tabards/high viz jackets, Tables.

  19. We can only take cash payments for tickets on the door. Our bars are run on a token based system and these can be purchased from the Festival Arena and VIP Area token stalls during the event, this now accepts debit / Credit Card and cash. The nearest cash machine is inside the main Imber Court building. Some of our independent food and stall vendors are also able to take card payments.  

  20. Our HDF Drink Tokens are priced at £6.00 each; spirits are Vodka & Rum 25ml single for 1 token or 50 ml double for 2 tokens, wine (187ml plastic bottle) for 1 token, pint of beer or cider for 1 token; Pimms 1 pint for 2 tokens, 2 pint jug for 5 tokens (includes 1 token jug deposit - 1 token refunded on return of undamaged jug). In our Bar Areas you will also be able to purchase 1 pint of a lemonade or Pepsi for 1 token.  For the Premium, Cocktails & Champagne Bars token prices will be listed inside that area.

  21. Please note Drink Tokens are non refundable so buy conservatively - there will be plenty available for you to purchase on all days of the festival from Token Station inside the festival arena.

  22. Identification may be required to purchase alcohol. 

  23. We are operating the ‘Challenge 25’ policy at the bars, so any person who appears to look younger than 25 may be asked for ID. If they cannot provide suitable ID, the bar will refuse to sell them alcohol.  

  24. Please note that the drinking age for the ‘Challenge 25’ policy is actually 18.

  25. We accept the following ID: Passport, Photo Driving License, Prove It Cards that carry the PASS logo (e.g. CitizenCard, ONE-ID4U, Validate UK). We would also like to point out that photocopies of these documents will not be accepted as valid ID at this event.

  26. Music is a right and everyone, regardless of gender identity, race, or ability, should be able to enjoy a safe festival experience.

  27. No Commercial videography, photography or audio recording is permitted without the written authority of HDF. Private photography is permitted.

  28. You attend this event at your own risk, and by doing so you consent to filming, photography, audio recording as a member of the audience and use of such material by the organiser for commercial and non-commercial use.

  29. Please respect our neighbours and leave the Festival quietly, 

  30. We want all our visitors to have have a great time at Happy Days Festival and our team are there to help should you need any assistance. Bearing this in mind, we do operate a zero tolerance policy to any abusive, aggressive or attacks against any members of the Happy Days team. Any attendees who use threatening or offensive behaviour, either verbal or physical will be removed immediately from the festival.

bottom of page