How do I get in contact?

If any of the below does not answer your query then please email us at: happydaysfestival@live.co.uk

 

How do I get to the festival?

The address for Happy Days Festival is:

Imber Court (Rear Entrance), Ember Lane, East Molesey, Surrey KT10 8EG (see Location page for further information).

 

Is there parking at the festival?

Yes, there is plenty of parking at the festival and the cost of £5.00 per day.  If you have purchased a VIP ticket the cost of the parking is included in your ticket.

 

Can I leave my car overnight?

The venue, Imber Court have confirmed you can leave your car overnight, however, it should be removed by 11:00 am the following morning(s) of the festival.

 

Are tickets available on the door?

Yes, you will be able to buy tickets for both days of the Festival and the Saturday and Sunday After Parties (subject to availability) on the door. They will be available from the Happy Days Ticket Office at Imber Court (rear entrance, KT19 8EG), which is open from 12:00 hrs to 20:00 hrs on each day of the festival.  Please be aware this is subject to availability.

Please Note: There will be no ticket upgrade facility during the festival.

 

I haven't received or I have lost my e-ticket or mobile ticket?

Your will need to contact our e-ticket supplier at: customerservice@gigantic.com

 

Can you scan my ticket from my phone?

Yes, our scanners can scan your tickets from your phone.

What are the hours of the Festival?

The gates open at 13:00 hrs and close at 22:30 hrs. Please be aware the opening times are approx and can vary by up to 30 mins, this is due to the final health and safety sign off.

 

What sort clothing should I wear?

Happy Days Festival is an outdoor music festival and takes place in a green field site. We would suggest you dress appropriately for the occasion and the weather. The After Party takes place inside the main Imber Court building so much more of a party vibe.

 

What if it is raining - will the festival be cancelled?

The performers are on a covered stage and the festival will go ahead. Only in extreme conditions and where a question of health and safety is involved, would the festival be cancelled. Please ensure you bring adequate clothing for the weather conditions and don't let the rain stop you having a good time.

 

What is the line up/playing times of the Artists?

 

Saturday 23rd May 2020

TBC

Sunday 24th May 2020

TBC

Artist Stage Times Announced 20th May

These are approx times , Subject to change

 

Can I get a refund?

All tickets are non-transferable and non-refundable.

 

Can I use a debit or credit card at the festival?

No, we do not have the facilities to accept payment by debit or credit cards during the festival.  We can only take cash payments for tickets on the gate and at the Token Stall(s). The closest cash machine is inside the main Imber Court building.

Some of our independent food and stall vendors are able to take card payments

 

Are children under 12 free?

Children 12 and under are free with a full paying adult.  If your child looks older for their age, we suggest you bring proof of ID for security to check.  We are aware some families have more that 1 child, so you need not worry if you have more than 1 child.  The rule is in place to stop 1 adult bring loads of children.

Children MUST be supervised at all times!!

 

Lost Children?

Children who are lost should be taken to the Free Drinking Water Marquee, which is located towards the centre of the Main Arena/VIP Area.

Is there a cloakroom or lockers?

There is no cloakroom or locker facilities on -site. Please only bring along items that you are prepared to carry.

 

What if I have any questions once I am at the festival?

Please come to the Ticket Office situated by the mini roundabout at the Imber Court (rear entrance KT10 8EG ) where staff will be available to answer any questions/queries. If your question is security related please go to the nearest member of the security team,

 

What does VIP include?

The VIP area include entry to the Gold Circle located directly in front of the stage and access to the VIP Bars, Eateries and facilities. VIP tickets also include a free parking pass. 

 

Can I bring a picnic?

Outside of the Festival Arena there is plenty of green space to consume your own food/drinks if you wish.

YOU WILL NOT be able to take food/drink into the Festival Arena. You will only be able to purchase food and beverages provided by approved vendors in the Festival Arena, This is for safety reasons, artists riders and insurance terms/conditions.

There will be a variety of food vendors serving quality food and reasonable pricing.

Random searching by our security will take place at the Festival any contraband will be confiscated and disposed of.

For example , what looks like bottled water could be clear flammable liquid and used as a petrol bomb.

You can leave the Festival Arena and Return as maybe times as you like.

Can I bring my own alcohol?

No. As an independent festival, bar sales keep the event alive. We try to keep prices inline with pub prices where possible. 

Re-admission?

Will  be strictly controlled by security . Please note at the security check point you will not be able to take alcoholic drink out of or into the Festival Arena.

 

Can I bring picnic chairs or blankets?

Yes into the Main Arena and VIP Area, however it will be at your own risk for loss or damage. Please note these items are not allowed on the Gold Circle directly in front of the stage.

 

Can I bring a Gazebo/Pop Up Tent?

No, we are afraid not. The council's Health & Safety procedures only allow us to have structures that erected by approved suppliers. The risk would be if a Gazebo is taken away by the wind and injured another party. There will be plenty of room in the bar areas.

 

Will I be able to pay cash for drinks?

No. We will be operating a token systems at the festival bars.  These tokens priced at £5.00 each can be purchased at the festival from the Token Station.  Please note tokens are non refundable, so please buy conservatively.

NOTICE  - Yellow drink tokens ended at Happy Days Festival 2016 and will not be valid for Happy Days Festival 2017 onwards when new colour tokens were introduced. Please buy conservatively as tokens are NOT refundable.

 

Is there drinking water available?

Yes, we supply cups of drinking water which are free of charge and there is a marquee set up to serve you in the Main Arena. Please note you will not be able to fill your own containers from this stall. Our main bars may provide drinking water on request. Please bear in mind, that the bars are extremely busy and they might not be able to accommodate you at all times.

If you prefer bottled water, these can be purchased from the food vendors in both the Main Arena and VIP Area.

What do I get for my drink token?

Our Happy Days Festival Drink Tokens are priced at £5.00 each; spirits are Vodka, Rum or Gin including a dash of mixer 25ml single for 1 token or 50 ml double for 2 tokens, wine (187ml plastic bottle) for 1 token, pint of beer or cider 1 token; Pimms 2 pint jug for 5 tokens (includes 1 token jug deposit - 1 token refunded on return of undamaged jug). In our Bar Areas you will also be able to purchase 1 pint of a lemonade or pepsi for 1 token.  Soft drinks are also available from food vendors at their own prices.

For the VIP Area Prosecco & Champagne Bars token prices will be listed inside that area.

Please note Drink Tokens are non refundable so please buy conservatively - there will be plenty available for you to purchase on all days of the festival from Token Station.

NOTICE  - Yellow drink tokens ended at Happy Days Festival 2016 and will not be valid for Happy Days Festival 2017 onwards when new colour tokens were introduced. Please buy conservatively as tokens are NOT refundable.

www.drinkaware.co.uk  

 

Toilets & Baby Changing Facilities?

There will be toilets located in and around the arena with facilities for baby changing.  Disabled access facilities will be provided.  Please remember toilets at festivals are a barometer of your behaviour - the more you respect and look after the toilets, the cleaner they will be.

 

Disability?

We will provide disabled attendees who are in receipt of middle or higher rate Disability Living Allowance (DLA) or Personal Independence Payment (PIP), who purchase their own ticket, with 1 free ticket for a personal assistant to accompany them at the festival.  We do ask you provide evidence of DLA or PIP and fill in the personal assistant ticket form email us at: happydaysfestival@live.co.uk

 

Is the venue accessible?

The Happy Days Festival is held on a green field site, basically a field. There is flat access around the festival site, however, it should still be noted that some areas of the grounds at the event are uneven and special care should be taken whilst moving around the site. The ground can be hard but of course can be muddy dependent on weather conditions. There is also a short distance from the entrance to the festival arena.  We would recommend arriving early at the event to find a spot suitable for your needs.  It is the responsibility of each person and/or their carer to ensure this event is suitable to attend.

Bespoke Packages?

Please email us: happydaysfestival@live.co.uk

 

Is there camping at the festival?

There are no camping facilities at our festival. However, here are some links to local sites:

http://www.lalehamcampingclub.co.uk/

http://www.campingandcaravanningclub.co.uk/

http://www.appscourtfarm.com/camping.htm  

 

Where are the nearest hotels?

Hotel Bosco (Surbiton): http://hotelbosco.co.uk

Holiday Inn (Kingston): http://www.hikingstonwaterfront.com

Travelodge (Chessington): http://www.travelodge.co.uk/hotels/282/London-Chessington-Tolworth-hotel?gclid=CNzJvsnaob4CFanpwgodihsADw

The Bear (Esher): http://bearesher.co.uk  

 

Is there a local taxi service?

We have found Travelsure Cars (Surbiton) very good: 020 8390 0800

Sound Levels

Music Levels at all events can be a very sensitive issue:

The local council set licensing conditions which include music sound levels. Happy Days do everything in their power to maximise the situation by employing the best PA and noise consultants. Added to the set levels , other influences such as atmosphere and wind conditions can make it extremely difficult to get the high music sound levels that some may expect. Should the levels not be to you liking, we can only apologise and rest assured that we have the best people working on it. Warning: Exposure to loud music can cause injury to your hearing , strobe lights and smoke machines may be use with in the site.

 

After Party? 

The After Parties are a separate event held inside the main Imber Court building, commencing when the festival ends and runs from 22:30 hrs until 02:00 hrs. 

Please note: You are not able to use Happy Days Festival Drink Tokens at the After Party bar, they are only valid for the actual festival.

Saturday 23rd May After Party : TBA

Sunday 24th May After Party  : TBA

Lost Property

Within reason, we aim to collect , log and return items of property that are deemed to be genuinely lost by our visitors. Please email a description to happydaysfstival@live.co.uk

Theft / Pick Pocketing

Unfortunately , pick pockets operate at large attended events and specifically target mobile phones. Please be street wise and keep your personal belongings somewhere safe. Only bring to Happy Days Festival what you really need to have a good time. Don't make life easy for pick pockets and keep all your belongings well hidden, make sure handbags are closed at all times. Don't become a victim of crime, be aware of the behaviour of those around you and report anything suspicious to a security guard, police officer or member of the Happy Days Teams

Will there be medical assistance available?

Yes, should you require medical assistance, paramedics can be located at the YELLOW ambulance station which are positioned at the other side of the entrance bridge, just before you enter the festival arena. We recommend you familiarise yourself with this location.

What should I do with my rubbish?

Litter is always an issue at festivals and we do have bins and litter pickers operating in the festival arena. To help in this matter, we would suggest you

bring a rubbish bag with you and our litter team will be happy to collect it either during or after the festival.

Can I/my band apply to play at Happy Days Festival?

We have confirmed most of our artists for this year's festival and due to the sheer volume of applications, we can only contact successful applicants. 

Happy Days Festival is a retro music festival featuring the original artists from the 70’s, 80’s and 90’s.  If your genre of music is not in this style you are unlikely to feature in our line-up.

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Podd Sound
Lightwave
Capital Sound
Shooting Star
Radio Jackie
Solar Radio
Blindmans
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HAPPY DAYS FESTIVAL